If you are dissatisfied with anything we do, tell us. Complaints go in the first instance to your usual contact and, if that does not resolve matters, please email us at [email protected]. NIO will acknowledge your complaint in writing within five business days and respond substantively within twenty business days. Every complaint is recorded and reviewed.
Because NIO's services are unregulated, you cannot refer a complaint about NIO to the Financial Ombudsman Service, and they are not covered by the Financial Services Compensation Scheme. That is a further reason for us to take our own process seriously. Any protection relating to a separate authorised provider or regulated service you use depends on that provider's status and permissions, the activity concerned and the applicable eligibility rules.
A complaint about how we have handled your personal data should go to [email protected]. If you remain dissatisfied, you may complain to the Information Commissioner’s Office at ico.org.uk.